Most of the items are personalized & made-to-order. This means our products are designed, produced & printed on demand just for you, one at a time for the best quality!
We process orders on business days which are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
The time frame for order delivery is divided into two parts:
1.Processing & Production time:
The majority of orders are processed & produced within 5 – 10 business days. This includes designing, printing, packaging, quality control…
2.Shipping time:
Shipping time varies by location. These are our estimates:
Order processed (Includes designing, printing ,quality control..) 5 – 10 Days
Shipping time (shirt, hoodie, rug, blanket jacket,etc) : 10 – 30 Days
Time to receive the product (Production + Shipping Time): 15 – 45 days.
In other months, the time to receive the product is earlier.
Covid-19 Situation Shipping Time Delay:
Packages during Covid-19 time will be delayed from 5 – 10 business days than usual, this is something we can’t handle. We’re sorry and thank you for your understanding.
The total time from ordered to delivered in Covid-19 situation will be 15 – 45 business days.
Please be patient as we will do our best to speed up the processing time and ship the products to you asap.
We do understand your worry when shopping online. We always keep track of every order and give customers full information by sending update emails regularly
*All shipping times exclude clearance/customs delays
You can track your order by clicking on the clicking on the following link: Parcel tracking
We ship our products worldwide. There is no minimum quantity required per order and all our shipments are free.
If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.
A problem with the Post Office? Parcel lost, broken, or destroyed?
With our secure delivery, Otaku Area® takes care of the disputes for you. The satisfaction of our customers is our priority. We don't pass the blame on to the carrier by letting you "handle it". We'll assume full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email at luffy@otaku-area.com: our support team will do their best to meet your expectations.
Yes, as long as your order is not " in process ".
It is definitely possible to cancel your order! If the order is already in preparation, the cancellation costs would however be about 40% of the total order value.
Do not hesitate to contact us by email at luffy@otaku-area.com: our support team will do their best to meet your needs!
We can only accept a return in the event of a proven product defect.
Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, send us a photo of the product in question (in the original packaging if possible) to luffy@otaku-area.com with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.
All our textiles are accompanied by a size guide to avoid this kind of inconvenience for our dear customers. Our team has taken care to measure each item and add the corresponding size chart in each product description. From then on, the buyer takes full responsibility for products that are too small/large. Nevertheless, we know that buying such an item can cause great frustration.
Do not hesitate to contact our customer support by email at luffy@otaku-area.com: we will do our best to satisfy you (by offering possible compensation, for example).
Your security, our priority: our site only offers secure and guaranteed safe means of payment.
We accept :
Credit card
Debit cards
Paypal
Apple Pay
Amazon Pay
Google Pay
Your bank details or your credit card information will not be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Yes!
The "HTTPS" in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "HTTP" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. This is the best way to protect your data and protect yourself against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "HTTP" protocol on the website in the address bar.
If you would like to order in bulk, email our sales team at nami@otaku-area.com
We did our best to make your purchases as easy as possible.
1) You select the desired product(s)
2) Click on the "add to cart"Click on the shopping cart icon at the top right corner to finalize your purchase.
We also give you the option of creating an account to make the process even easier.
No. Except in exceptional cases, we only accept one and only one discount code per order.
Otaku Area® ships its products worldwide legally. However, the buyer is responsible for their country's import taxes, we are not responsible.
